Sending zenloop NPS surveys using the Seven Senders Portal customer notifications is easy as 1-2-3.
It enables you to get customer feedback the very moment the parcels are delivered or an order is set to completed. A common use-case is to gather feedback about the customer's perception of the carrier's performance ('Carrier NPS'). The steps for setting up the 'Carrier NPS' are provided below.
Steps
Log in to your zenloop account
Add a new survey by selecting Email Survey > Embed in Your Emails
Start customizing the survey (for example adjust the survey title, change the language, visualization etc.)
- Click on Next and copy the HTML-Code
- Access your Seven Senders Portal account
Go to Touchpoints > Customer notifications > Email design templates and add a new template by clicking on the Create email template button
Follow the standard steps to create an Email design template
Paste the HTML code to the editor (see screenshot below)
- Build the template in your corporate design around the survey. A quick tip to help speed up things: use one of your templates from the email marketing platform you’re using (for example MailChimp). This might then look like this:
(1) Personalize the email by using placeholders for the the customer first- and last-name ({{CustomerFirstName}} & {{CustomerLastName}})
(2) Add the 'typical' NPS question: How likely are you to recommend________to a friend or colleague?
(3) In order to gather the 'Carrier NPS', add the placeholder {{Carrier}} to the NPS question
Last but not least - set up the sending logic
We recommend using the events 'delivered' or 'order completed' as triggers for sending out the email notifications
- The result can look the following:
